We know that finances can sometimes be difficult to balance, and we want to support customers in making sure they’re able to use water without having to worry about how they’ll afford it.

If you’re struggling to keep up with your payments, you may be eligible for a reduction on your bill. In our promise to make sure customers are always treated fairly, we’ll mirror any social tariffs offered by the incumbent responsible for the water in your area. We’ll also match any eligibility criteria and unit pricing.

If you’re finding it difficult to keep on top of your water bill, and would like to apply for a reduced social tariff, you can do so by email to hello@leeputilities.co.uk or give us a call on 03003733540 and one of our team can talk you through the application process.

What you’ll need to apply:

• Proof of your income

• Information on your regular outgoings.

• Medical certificates (if you’re applying for disability or illness related reductions)

• About 15 minutes of your time to talk us through your situation and how we can support you best (you can also complete an e-form and send back it back to us if you’d prefer)

Our team are trained to support customers when they need us most, and we may explore other schemes and programmes that we believe could help you.