Leep's Learnings of 2020
Leep Utilities: Learnings of 2020
2020 was a roller coaster for everyone, businesses have been turned upside down and it has been a tricky path to navigate. Although we have of course faced challenges during the pandemic, some of the changes we’ve experienced have actually had a positive effect – resulting in Leep Utilities becoming more adaptable and resilient.
We started 2020 in a strong position, we were on track for one of our most successful years in terms of sales and we were moving in the right direction. As soon as the March lockdown hit, we quickly realised the effect it could have on our sites and immediately had to re-evaluate how we were operating.
Our IT team did a fantastic job of getting everyone set up from home, all on work laptops and able to access all the same systems they usually would in the office. We tightened up our outgoings and prepared for the worst – but, were pleasantly surprised with how quickly we were able to get back to a steady position.
The team worked just as hard from the comfort of their own homes and we ensured they felt supported – engaging regularly and even sending personal care packages to keep spirits high. All delivered stellar service throughout, moved certain things like site visits and document sharing digital, and simply got on with it. This shift to online was a new way of working for us, but everyone adapted remarkably and it allowed us to continue site work as normal.
With these new ways of working in place and tight controls on cost, Leep Utilities progressed – so much so, we enjoyed our best year in terms of sales to date. We found that with many working from home, they had more time available and were using that time to prepare themselves for next year. As a team we were extremely busy and have managed to get ourselves back in a strong position as we enter 2021.
Due to this success, we’ve also been able to grow our team with an additional seven new hires. One in particular, was Annette Hardcastle as Director of Customer Operations, a vital role ensuring we have the best team in place for supporting customers during these strange times. We’re also looking to expand our team even further in the New Year, actively recruiting for a number of roles within the project delivery team.
As unpredictable as the year was, we’re happy to be coming out the other side ready for the year ahead. A big learning for us this year has been that trust is key – we value trusted relationships with our staff and customers, ensuring the right support systems were available both internally and externally has been crucial to our success in 2020.
We’re excited for the year ahead and the new, exciting opportunities it may bring!
